All our advertised prices are inclusive of all fees and fixed up to one hour at the property for an EPC regardless of property size and complexity of design up to approximately 186 sq-
Property size and complexity of design may apply. On acceptance of the price the surveyor will complete the survey. Please contact us for further details.
We never initiate work that might incur additional cost without discussing this with you first. General advice is free so if you have any questions please don’t hesitate to contact us.
Please Note: It is not necessarily the size of the property that determines the time taken to collect the information, but more likely the complexity of the design plus ancillary information required calculating an accurate report, such as; extensions, basements, garage/loft conversions etc. [please read the SURVEY page regards what happens when the assessor visits your property] Annexes if they qualify are treated separately with their own epc, see survey page.
**All prices other than our advertised rates will be discussed and agreed with the customer before the assessment starts if property falls outside of the size or time taken to complete**
If you have any queries or questions about our fee structures please contact us for a further explanation. All orders received and confirmed as an instruction will be assumed you have read, understood and agreed our Term of Business, please contact us immediately if you have any concerns or queries.
Ordering: You can order your EPC On-
Once you have placed and paid for your order you will receive an order confirmation via email. One of our local Energy Assessors will then contact you, normally within 24 hours to arrange a convenient date and time for the inspection.
*If you prefer to pay the assessor direct at the end of the survey this will be arranged
*If keys are to be collected, payment will be required before the assessor arrives at the property
*If the property is empty and access is arranged for the assessor, please provide the forwarding address for invoicing and when payment is received the assessor can visit the property
When completed the EPC will be lodged with Landmark, emailed to you and if applicable also to your property Agent and or Solicitor.
**Property size and complexity of design may apply**
Our payment structure:
Payment is required from customer who are paying us direct within 7 days of visiting the property[see DCLG guidelines regards marketing a property for rent or sale] The EPC once payment is received will be created and lodged with Landmark and forwarded to your agent/solicitor, the report can also be downloaded from Landmarks website the EPC Register. A late payment fee of £25 will be added to the invoice if payment not received with the 7 day time frame.
Property agents: Where we have an arrangement in place with property agents where we give a months credit we invoice on the 1st of each month for the previous months business. Payment is required within 7 Days. If payment is not received within the 7 days time frame a late payment fee of £25 will be added per invoice regardless of how many instructions have been invoiced for. Please contact us if you have any queries or questions regarding this procedure.
DCLG Guidance Procedure
As of 6th April 2012 an Energy Performance Certificate (EPC) must be commissioned before marketing your property for sale or rent, whether it is residential or commercial. All "reasonable efforts" must be made to ensure that an EPC is obtained within 7 days of marketing the property. Where it has not been secured during that period, there is an absolute duty to obtain it within 21 days of the end of that period. Please click here for full DCLG guidelines
Payment is made on place of order by BANK transfer into business account; Details will be e-
All residential EPCs, energy performance certificates are the same, whether you’re a home owner selling or renting, either privately or through agents, a private or social housing landlord, and an estate or letting agent, a solar panel company installing PVs [photovoltaic’s] Green Deal, there is no difference regardless of what the residential epc is used for. There are commercial EPCs & New Build EPCs: these are completely different as they use a different calculation.
Emergency EPC service: £125.00 [paragraph 1 will apply] an invoice will be sent to the customers e-
Key collection service: We can collect keys with the permission of the customer from the agent at no charge, however if the total travelling distance between agent and property and back is more than 6miles/10km then an additional fee of £25 will apply.
Refunds: A full refund will be made as long as we receive a minimum notice to cancel the appointment of 36 hours prior to the assessors visiting the property from the time schedule given at the time of making the appointment. Once the assessor has visited the property no claim can be made for a refund as the instruction will have been accepted and the epc processed.
Appointments: Any missed appointment [assessor unable to gain access to inside of the property] where the assessor has to revisit your property, will incur an additional £25 charge.
If you become aware of any possible complaint you must inform us immediately giving all relevant details, and allow us to investigate fully by giving us access to ,and allow us to take copies of any materials, records or documents we consider relevant;
We would seek to immediately address and resolve any initial complaint by telephone, email or in person. If you are unhappy with this you must send a Notice to us detailing the complaint in writing. We will then acknowledge your complaint in writing within 7 days, and we will offer a resolution within 21 days.
If you are dissatisfied with our offer to resolve the matter, the complaint will be escalated to the `Elmhurst Accreditation Scheme`. Please be aware that you can escalate your complaint to the scheme at any time and you are at no time deprived of your legal rights. Complaints that are escalated to the Scheme are logged by the Scheme and dealt with in accordance with the complaints procedure set out in the Scheme Document and the Scheme Complaints Procedure.
We will notify the Accreditation Scheme of any complaint we receive with details of the outcome if we are able to resolve the matter to your satisfaction. We will also keep a history of each complaint which will be made available to the scheme on request.
Where this complaints process does not resolve your complaint it will be referred to an Independent Panel which will consist of three members of the `Elmhurst Accreditation Scheme`;
have not been directly involved in the process and
have no direct interest in the decision.
These procedures will be accessible and available at no cost at the point of access to customers and, where appropriate, provide effective redress.
Initial Contact Details:-
Bath EPC’s and Floor Plans
Address of our accrediting body:-
16, St Johns Business Park
T 01455 883 250
F 0871 714 3128